Some customers are not able to login to our UI
Incident Report for LogDNA Status Page
Postmortem

Start Time: Thursday, October 7, 2021, at 17:52 UTC
End Time: Thursday, October 7, 2021, at 18:46 UTC
Duration: 0:54:00

What happened:

Our Web UI returned the error message “This site can’t be reached” when some users tried to login or load pages. The ingestion of logs was unaffected.

Why it happened:

The Telia carrier service in Europe experienced a major network routing outage caused by a faulty configuration update. The routing policy contained an error that impacted traffic to our service hosting provider, Equinix Metal. The Washington DC data center that houses our services was impacted. During this incident the app.logdna.com site was unreachable for some customers, depending on their location.

How we fixed it:

No remedial action was possible by LogDNA. We waited until the incident from Equinix Metal, our service hosting provider, was resolved.

What we are doing to prevent it from happening again:

For this type of incident, LogDNA cannot take proactive preventive measures.

Posted Oct 14, 2021 - 17:41 UTC

Resolved
Logins are working for all customers. All services are operational.
Posted Oct 07, 2021 - 18:46 UTC
Monitoring
Logins to our UI appear to be working again for all customers. We are monitoring for any further failures.
Posted Oct 07, 2021 - 18:02 UTC
Identified
Some customers are not able to login to our UI. It appears this is due to an incident with our cloud provider Equinix. See their status page https://status.equinixmetal.com/incidents/wgg6kl862tl6.
Posted Oct 07, 2021 - 17:52 UTC
This incident affected: Web App.